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Front Desk Supervisor- Courtyard by Marriott- Houston NW/ Hwy. 290

Department: Guest Service
Location: Houston, TX

Front Desk Supervisor

Our Culture:

Vision Hospitality Group is a highly entrepreneurial company limited only by our imagination. Teamwork is a major aspect of our culture.  Our property teams are a highly team focused groups, that work closely together to ensure our guest, product and services are the best. Successful team members are continuously seeking opportunities to learn and pass on new knowledge. We are always striving to be better, are never bored and never complacent. Our teams thrive on hard work, diversity and producing outstanding guest experiences. We endeavor to make our employees comfortable so they can engage unhindered. Finally, giving back to the community is also a keystone of our culture. Most team members volunteer in some form or fashion and are given the opportunity to participate in volunteer/non-profit work.

Job Description:

Front Desk Supervisor oversees the Front Desk Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for overseeing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Requirements:

  • Complete all required brand specific training
  • Complete all required Vision University training
  • Complete all required health and safety training
  • Adhere to all Vision Hospitality Group, Inc. and property specific brand standards
  • Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
  • Provide personalized, friendly service to every guest and associate 
  • Oversee the Front Office and maintains a high standard
  • Monitor and evaluate guest satisfaction
  • Recognize regular and VIP Guests promoting Brand loyalty program
  • Maximize room occupancy at best rates
  • Promote other services and facilities of the hotel through up-selling techniques
  • Set departmental objectives and work schedules
  • Ensure adherence of Front Office staff to Brand Standards and Vision Hospitality Standards and values
  • Recruit, manage, and train, Front Office Team
  • Assist with other departments when necessary
  • Comply with hotel security, fire regulations, and all health/safety regulations and legislation
  • Have knowledge of surrounding area
  • Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Vision Hospitality Group programs

Necessary Skills:

  • Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
  • Must be responsible for security of guests, fellow employees and hotel assets
  • Have knowledge of fire alarm system and evacuation procedures
  • Have dependable transportation available
  • Able to communicate effectively in writing, by telephone and in person
  • Able to work a flexible schedule
  • Is organized, honest, work well with others, and have an outgoing personality
  • Maintain a clean and attractive work area, uniform, and person

 Physical Requirements

  • Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
  • Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
  • Must have eyesight enabling vision both near and far
  • Must be comfortable using a step stool or ladder
  • Must be able to use/lift arms for up to 8 hours
  • Must be able to handle heat and stress
  • Have finger dexterity for operating equipment
  • Must speak in a clear, understandable voice, hear at a basic level, and understand English
  • Must be able to write

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