Career Opportunities with Vision Hospitality Group

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Careers At Vision Hospitality Group
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Guest Service Representative

Department: Guest Service
Location: Chattanooga, TN

Job Summary: Consistently delivers outstanding customer service to each of our guests’ every time.  Responds to any guest need with a sense of urgency.  Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives, including the Specific Hotel Brand and Vision Hospitality Group, Inc. Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks.


• Adhere to all Vision Hospitality Group, Inc. and property specific brand standards.

• Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines.

• Complete all tasks described on the relevant shift check list during shift

• Knowledge of fire alarm system and Emergency/evacuation procedures

• Checking the credit of guest accounts daily and follows up if action is required

• Must have knowledge of surrounding area

• Must be responsible for security of guests, fellow employees and hotel assets.

• Must be CPR certified and MSDS trained

• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.

• Keep cash drawer secure and in balance throughout the shift – each GSA is responsible for his/her cash bank. 

• Communicate with housekeeping department in order to ensure an ample supply of clean room’s for our guests

• Sell and up-sell rooms to walk-ins and phone reservations

• Know and adhere to hotel brand and Vision corporate standards

• General knowledge of housekeeping – bed making, vacuuming, etc.

• Maintain a clean and attractive work area, uniform, and person

• Maintain a constant goal of 100% occupancy and 100% guest satisfaction

• Must have professional telephone & communication skills

• Must have patience and understanding for every person that is encountered

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Necessary Skills:

• Have a valid driver’s license and dependable transportation available.

• Must be able to communicate effectively by writing, telephone and personal meeting situations.

• Must be able to work a flexible schedule.

• Must be organized, honest, and work well with others, and have an outgoing personality.

Physical Requirements:

• Must be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds.

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.

• Must have eyesight enabling vision both near and far.

• Finger dexterity for operating kitchen equipment and utensils, as well as, writing.

• Must speak in a clear, understandable voice and hear at a basic level, and understand English.

• Must be able to handle heat and stress.

• Must be comfortable using a step stool or ladder.

• Must be able to use/lift arms for up to 8 hours.

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